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Forums > RTG Player Dispute System > Real Time Gaming Player Dispute System
 
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BlackjackGuide
Registered: 09/02/03
Posts: 338

    07/29/08 at 03:58 AM
Reply with quote#1

If you have had a problem cashing out at any of the RTG casinos, you need to try this new dispute system. A system like this used to be in place before if was discontinued by RTG.

There is a large list of RTG casinos that I do NOT recommend for non-payment of winnings, and overall bad management. It is highly recommended that you do not go to a casino that is not listed on our website.

If you ever have a problem at any online casino, please contact us and we will do everything we can to get it resolved for you.

Follow this link to the player dispute system: http://www.centraldisputesystem.com/

Please note the rules for submitting a claim below:

By submitting this form you are agreeing to the terms below:
  • The Payout Investigation Program is open to all players using RealTime Gaming software that abide these rules of the program:
  • All information submitted must be complete, including, but not limited to the list of all RTG licensed sites at which you have played, and the player IDs that you have used at those sites.
  • You may not submit false, misleading or incomplete information, nor have you submitted false, misleading or incomplete information to any site at which you have played.
  • Your account must be free from chargebacks.
  • You must have been 21 or older when deposits or wagers took place.
  • You may be required to send a faxback form directly to the Payout Investigation Program to complete the investigation of your claim.
  • You must have genuinely put your own money at risk.
  • Credit cards used to make deposits to your account must be registered in your name.
  • You must have abided by all rules at casinos at which you have played.
  • All claims must be submitted within 60 days of the date of dispute, or within 60 days of the inception of this program, whichever is later.
  • All communications must be made in a courteous, professional manner.
Please do not hesitate to contact me for any questions you may have.

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